Remote Customer service Jobs · Customer Service

• Serve as an empathetic first point of contact managing queries across multiple channels.
• Deliver virtual 1:1 Care Advocate sessions providing personalised guidance on health concerns.
• Provide virtual, text-based 1:1 coaching supporting lifestyle and behaviour change.

Vira Health is a women's healthcare technology company providing virtual clinical care, educational resources, and support. Their platform brings together care navigation, a specialist online menopause clinic, and a contraception and reproductive health resource.

• Provide positive and professional technical support to Canon customers via phone.
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
• Promptly identify, research, and resolve customer inquiries using all available software and network tools.

Canon Information Technology Services, Inc. strives to provide exceptional technical support. Their team is energetic and diverse, offering growth and career development opportunities.

• Communicate with our customers to identify their needs and help them establish their 401(k) plans
• Educate, guide, and inform our newly signed customers about the choices they have to help their employees save for retirement
• Work cross-functionally within our organization (specifically with sales and account management) to make sure customer needs are met

Human Interest aims to provide all workers access to retirement benefits. They're a high-growth fintech company changing the retirement industry.

• Responding to common email inquiries from supporters
• Covering overflow phone support during peak times
• Reviewing the Donor Journey, identifying any needed updates, and suggesting improvements

Charity: Water believes that water changes everything and works with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. With the makings of a mid-size tech startup, they’re reinventing charity through endless innovation and a powerful brand.

• Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
• Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
• Become an expert on Front’s product, features, and common workflows

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms.

• Submit bills compliant with all appropriate regulations and managed care contracts.
• Collect money due by contacting third parties and providing explanations of charges.
• Analyze accounts to determine coordination of benefits, refunds, and denials.

They are Oregon's only public academic health center, involved in patient care, research, and training healthcare professionals. As Portland's largest employer, they offer opportunities for learning and advancement in hospitals and clinics across Oregon and Southwest Washington.

• Make outbound calls to book appointments
• Take inbound calls from members
• Update scheduling systems (accurate + fast)

Urrly helps members get the care they need by booking, confirming, and following up on appointments using AI. They ensure a more objective and equal opportunity hiring process for all.

• Provide Tier II system support to end users, resolving escalated technical and application-related issues
• Manage and respond to customer support tickets, ensuring timely and effective resolution
• Deliver remote training sessions to end users on system functionality and best practices

Junior Achievement is dedicated to helping students achieve academically today and economically tomorrow. They are a leader in experiential learning operating on a national scale with over a century of experience, reaching more than 4.6 million students annually across nearly 100 U.S. markets. They are part of JA Worldwide, which serves over 19.9 million students in more than 100 countries.

• Interact directly with owners and guests to discover their needs and provide answers and solutions.
• Advise customers on Evolve and distribution site processes and policies.
• Support owners and service partner requests, including cancellations, booking adjustments, and listing and account updates.

Evolve's mission is to make vacation rentals easy for everyone. Their high-performing, customer-obsessed team runs on curiosity, communication, and accountability to create exceptional experiences for owners and guests.

• Serve as the primary point of contact for inbound customer inquiries via phone, email, or chat.
• Process a high volume of consumer inquiries related to client banking products and services.
• Accurately document all customer interactions, case details, and resolutions in the designated CRM/ticketing system.

Sutherland is a digital transformation partner for iconic brands worldwide, unlocking new value for their business, people, and customers. It's an entry-level position responsible for providing professional, efficient, and empathetic support to banking customers.